Complex systems were causing challenges for the vast client’s workforce, who needed to quickly access the right paperwork, permissions, and documentation.
A series of scalable, single-point-of-contact self-service hubs that use automation to streamline processes and help workers and students easily access different types of visas and compliance documentation.
The GA team was able to streamline their service, freeing up agents to work on core tasks. Processing time for a Visit Visa went from over 4 hours, to just seconds, without the need for an agent.
